1 minute read

Clicking through my Google Reader a few minutes ago, I read a TechCrunch article that Meg had shared, which details the increasingly egregious service failures of AT&T with respect to the iPhone. Some of them you probably already know about: their incomprehensible inability to get MMS and tethering up and running in a reasonable time frame, for instance.

But others you may not. For instance: have you checked your voicemail lately? I don’t mean the little badge that the iPhone uses to tell you there’s a message via its visual voicemail system. I mean actually calling your own mobile number and going through the menu, old-skool. I just did, and discovered that I had EIGHT voicemail messages dating as far back as three weeks ago that AT&T had never bothered to inform me of. Two of which were from my mother, who was quite perturbed two weeks ago when I didn’t call her back — but I’d had no indication, no missed call badge, no voicemail badge, to let me know she’d called at all.

iPhone owners, it’s time to collectively raise your blood pressure: call and see if you have voicemail waiting. And then send a note to Apple about it. AT&T not providing new services is bad enough, but failing to provide the services for which we’re already paying, and then not even bothering to let us know there’s a problem, is unacceptable.

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